Synology Reverses Policy Banning Third-Party HDDs After NAS Sales Plummet
In a significant shift that has captured the attention of tech enthusiasts and NAS users alike, Synology has reversed its controversial policy restricting third-party hard drives. This decision comes on the heels of disappointing sales figures for their network-attached storage (NAS) devices in 2025, prompting the company to prioritize user satisfaction and flexibility.
Background: A Policy That Backfired
Earlier this year, Synology introduced a policy that effectively forced users to purchase only their proprietary hard drives, making third-party options from well-known brands such as Seagate and Western Digital (WD) nearly unusable on recent NAS models, including the DS925+, DS1825+, and DS425+. This strategic move was met with immediate backlash from users who vocalized their concerns over increased expenses and limited choices.
Sales Impact: A Wake-Up Call
The consequences of this decision were swift and severe. Reports indicated a sharp decline in sales of Synology’s 2025 NAS models following the introduction of the drive restrictions. Many users chose to forgo upgrades in protest, while industry reviewers criticized the company for what they deemed a greedy and short-sighted policy.
A Fresh Start with DSM 7.3
With the recent release of DSM 7.3, Synology has taken a significant step toward rectifying the situation. The company has now lifted the restrictions on third-party hard drives and 2.5-inch SATA SSDs, allowing users to utilize these drives without the hindrances of warning messages or limited functionality. Drives from Seagate, WD, and other brands are once again fully operational, complete with all essential monitoring and alert features.
Community Response: Is It Enough?
This reversal restores a level of freedom that many users appreciated, providing more options and lower costs when upgrading or building NAS systems. However, critics argue that this entire episode may have tarnished Synology’s reputation irreparably. The company’s attempt to tighten market control, especially amidst QNAP’s well-publicized ransomware issues, backfired, resulting in a loss of trust among its loyal customer base.
Looking Ahead: Regaining Trust
While the reinstatement of open drive support is undoubtedly good news for existing Synology users, it remains to be seen how effective this reversal will be in winning back frustrated customers. For now, DSM 7.3 signals a welcome return to the flexibility that initially made Synology a preferred choice in the NAS market.

Source: Synology / nascompares


